Wholesale SMS Sales & Stability Techniques
“Wholesale SMS Sales & Stability Techniques” was a complete, educational, informative, and condensed 24 hours training session divided into twelve (12) lessons. In these lessons Business Messaging insights were shared, techniques to develop business messaging clientele and valuable leads for new sales were revealed.
Nine (9) Senior Tutors from different aspects of the Messaging Industry shared their techniques in all aspects of Business Messaging such as: Sales, Operations, SMS Development & Stability Methods, OTT Messaging, Customer Service, Basic technical knowledge, Routing Principles, and more. The lessons provided 80 different topics shaping this entire course made exclusively for Junior and Medior Business Messaging Executives.
Course Overview
1. SMS & Business Messaging
2. OTT & Business Messaging
3. Enterprise Messaging
4. Introduction to SMS Wholesale
5. The Messaging Revenues
6. Operations Management
7. Sales Development & Stability
8. GDPR Guidelines & Security
9. Technical Information for Sales
10. Social Media & Lead Generation
11. Sales Technics & Effective Communication
12. Customer Care & After Sales
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The BMA Course was 8 classes it lasted for eight weeks . The duration of each class was 3 hours.
A Certification of Participation will be awarded to all participants who complete the Course. -
Andreas Constantinides, Messaging Expert, Head of MoreThan160
Nemanja Miljkovic, Head of IT Operations & Security, DPO at HORISEN AG
Andy Jones, Principal Consultant / Messaging
Cristina Rotaru, Director of Business Development at IDM
Michael Power, CPaaS consultant, CEO at Engage Mobile
Zaffar Owais, CEO at Almuqeet INC
Rafal Nowak, Business Messaging Director at HORISEN
Florence Sebastien, Telco Consultant, CEO at FSE Consulting
Fabrizio Salanitri, Messaging Specialist, CEO at HORISEN
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Download The brochure
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The total € 1450
Course Breakdown
Lesson 1.
The Basic Principles of Messaging
Date:
Duration: 3 Hours
Tutor: Andreas Constantinides, Messaging Expert, Head of MoreThan160
Topics
What is Enterprise Messaging and how wholesale SMS aggregation can meet the enterprise expectations?
OMNI Channel Vs Multi Channel
The OMNI Channel Tools & Media
The Evolution of 2Way Communication
Lesson 2.
GDPR – Introduction and Overview
Date:
Duration: 1 hour
Tutor: Nemanja Miljkovic, Head of IT Operations & Security, DPO at HORISEN AG
Topics
Basic GDPR Principles
Steps to achieve compliance through privacy and security measures
Lesson 3.
The Evolution of A2P Messaging
Date:
Duration: 2 hours
Tutor: Andy Jones, Principal Consultant / Messaging
Topics
From Simple to Rich messaging – A2P – P2A – Other considerations (brand identity)
Adoption of business messaging by markets (and market vertical) – use cases and how they benefit markets
Business Messaging in the Omnichannel – mobile messaging in context of voice, video, web and application
Customer engagement and business benefits – why is mobile messaging the best solution.
Lesson 4.
Branding & Lead Generation Techniques
Date:
Duration: 1 hour
Tutor: Andreas Constantinides, Messaging Expert, Head of MoreThan160
Topics
Effective Communication.
Social media & Lead Generation.
Personal Branding & Influence
Course Sum-Up Conclusions
Lesson 5.
Sales Practices & Stabilization Techniques
Date:
Duration: 2 hours
Tutor: Andreas Constantinides, Messaging Expert, Head of MoreThan160
Topics
Sales Techniques, providing tools and methods for effective sales. Pre-Sales, Sales and After Sales tools were given for business development and additional business growth.
Customer Support & Loyalty Techniques. The methods on how to create long lasting and personal relations and able to maintain your customers no matter the crowdy competition.
Lesson 6.
The Wholesale SMS Infrastructure
Date:
Duration: 3 hours
Tutor: Cristina Rotaru, Director of Business Development at IDM
Topics
The Wholesale SMS Aggregation evolution of the business and the current situation.
Wholesale SMS infrastructure
Messaging Protocols
Routing, Testing, and Procurement
Lesson 7.
Conversational Commerce, Channels & Strategies
Date:
Duration: 3 hours
Tutor: Michael Power, CPaaS consultant, CEO at Engage Mobile
Topics
Channels Overview
Conversational Commerce
Commercial Models
Sales Strategies
Lesson 8.
Fundamentals of Routing Management
Date:
Duration: 3 hours
Tutor: Zaffar Owais, CEO at Almuqeet INC
Topics
Routing management as a function in A2P Ecosystem
Route types and their characteristics
Routing management KPI’s
Best practices of Routing Management
Lesson 9.
Operations Management
Date:
Duration: 3 hours
Tutor: Rafal Nowak, Business Messaging Director at HORISEN
Topics
Understanding SaaS/CPaaS Demands (Enterprises, Telecoms)
Creating the highest level of efficiency for the direct B2B relationship with Telecoms and Enterprises.
Developing and delivering of SaaS/CPaaS solutions based on client needs and the abilities of the company.
Understanding customer demand and the available resources for production in the following sectors: Marketing – Customer Center – Identification & Verification – Enterprise Digitalization
Lesson 10.
Preparation and Monetization at Telco Conferences
Date:
Duration: 1 hour
Tutor: Florence Sebastien, Telco Consultant, CEO at FSE Consulting
Topic
In this course the ways of a successful participation in a conference were examined. The ways for setting efficient appointments have been overviews, the advanced needed preparation was discussed and all the secrets that can bring more leads and potential customers were revealed. By the end of the lesson Trainees had all the neccessary keys for efficient networking monetization.
Lesson 11.
Wholesale SMS – DOs & DONT’s
Date:
Duration: 2 hours
Tutor: Fabrizio Salanitri, Messaging Specialist, CEO at HORISEN
Topic
In this session, Mr. Salanitri shared with the participants valuable information concerning the SMS Wholesale Industry. He revealed the most critical DO’s & DONT’s, and will disclosure the secrets for professional prosperity and success.