• Head of MT160

    Andreas Constantinides is a leading Wholesale and Enterprise Messaging expert, author, and keynote speaker with deep expertise in the global messaging ecosystem.

    He serves as Head of MoreThan160, a consulting firm specializing in Voice, SMS, and Business Messaging, providing both consultancy and HR services. Andreas is also the Founder of Telco Academy, the first international training organization dedicated exclusively to telecommunications, and the Antonio Meucci Global Telco Awards Institution, which recognizes innovation, best practices, and influential industry leaders. He is a certified professional business trainer and the author of several best-selling sales books and manuals.

  • Head of Key Account Management Partnering & Services, Deutsche Telekom

    Alexander Santl is a leading European expert in RCS Business Messaging and Head of Key Account Management Partnering & Services at Deutsche Telekom. He drives the strategic evolution of A2P messaging, working at the intersection of MNO infrastructure, Google RBM, and the enterprise messaging ecosystem to enable the shift from traditional SMS to scalable, commercially impactful Rich Business Messaging. With deep platform expertise, he focuses on customer engagement, user experience, and conversational commerce, translating advanced technology into measurable business results.

    A frequent industry speaker, including at OMR, Alexander brings practical insights, real-world use cases, and frameworks shaping the future of digital brand communication.

  • Business Messaging Director at HORISEN

    Rafal Nowak’s background is closely tied to large global enterprises and start-ups. An ambitious innovator with 10+ years of experience within the Telecom and B2B2C/C2B2B value chains. With initial experience in international new market development and acquisition marketing, he has extended his skills and expertise to Cloud Telecom Solutions. Rafal is driven by the passion for innovating digital services by partnering with Telecoms, BigTech, and entire ecosystems like Banking, Mobility, Gaming, or eGovernment. Until Sep 2023, he led Infobip’s Operator Partnership units in the DACH area to cover the ongoing and future business operations with all MNOs and MVNOs in the region. Today he is working in HORISEN as the Business Messaging Director.

  • Customer Experience Strategist & Author

    Frans Reichardt—widely known as The Customer Listener—is a global authority on customer centricity and customer experience. With more than 1,000 performances worldwide as a speaker and trainer, he has helped organizations rethink how they connect with, understand, and serve their customers.

    Through his work as an author and thought leader, Frans challenges brands to truly listen to the voice of the customer—not as a slogan, but as a strategic discipline that fuels innovation and meaningful differentiation. His approach blends insight, storytelling, and practical methodology.

    In the masterclass, Frans brings powerful frameworks and real-world examples that show how deep customer listening leads to exceptional experiences, stronger loyalty, and sustainable long-term relationships in an increasingly competitive market.

  • Co-founder & CEO at AVISO Messaging

    Vladimir Smal is the co-founder & CEO at AVISO Messaging. He recently decided to pursue a new business path after proving himself as a successful team leader of the Middle East, Africa & and Asia markets of the Voice Sales department.

    Vladimir has profound knowledge and vast experience in the Wholesale Telecom market, both in Voice & and SMS. Over the last 14 years, he has visited all major Telecom events. Vladimir is an active member, speaker, and panelist at Mobile Ecosystem Forum and Carrier Community.

  • Sales Engineer, Sinch

    Mònica Batlle Carreras is a Sales Engineer at Sinch with a strong background in engineering, enterprise systems, and business transformation. Trained as a Civil Engineer, she began her career as a Project Manager and Senior SAP Consultant at PwC, leading large-scale international SAP transformation and rollout projects across manufacturing and retail. Through managing global finance teams and advising senior leaders, she developed strong leadership and stakeholder management skills in multicultural environments.

    Since moving into Sales Engineering in 2020 at Sovos and later Sinch, Mònica has effectively combined technical depth with commercial strategy, delivering practical, results-driven solutions.

  • Founder & CEO at Almuqeet Inc.

    Zaffar, the founder of Almuqeet Inc in 2012, has played a pivotal role in advancing technology within the Messaging and CPaaS sectors. He has assisted numerous companies in the messaging domain, offering consultancy and developing software platforms for future-ready systems.

    Presently serving as the CEO of Almuqeet Inc, he brings extensive expertise in managing intricate deployments, achieving business goals, and fostering progress in the Telecom industry, particularly in Messaging. His involvement in the academy is focused on enabling peers to swiftly and effectively grasp the technological underpinnings of the entire CPaaS and messaging ecosystem.

  • Managing Partner, K&C

    Khalil Khalil is a seasoned VAS expert and telecom strategist with over 20 years of experience leading digital content monetization and operator partnerships across the MENA region. As Managing Partner at K&C, he has driven innovative projects that connect telecom operators with cutting-edge solutions, fueling revenue growth and market expansion.

    With a solid foundation in computer science and management strategy from Notre Dame University (NDU), Khalil transforms complex technical and commercial challenges into clear, actionable strategies.

    In the masterclass, he shares lessons drawn from decades of hands-on leadership, offering participants practical frameworks, real-world insights, and the expertise needed to navigate the evolving landscape of telecom and digital services.

  • QoS and CX Manager, CKHIOD

    Manuela Montagna is a seasoned telecom professional with over 30 years of industry experience and more than 13 years specializing in roaming Quality of Service. As QoS and Customer Experience Manager at CKHIOD, she designed and implemented a QoS program aligned with market strategy, enabling Hutchison affiliates to systematically monitor and improve service quality.

    Her work combines deep engineering expertise with strong customer-centric focus. In 2021, she led an innovative QoS measurement initiative recognized at the Genesis Rocco event. An active contributor to GSMA working groups, Manuela brings practical frameworks, real operational cases, and frontline insights into roaming performance and customer experience.

  • Head of Training at Cellusys

    Steve DeVries is working as a Head Of Training at Cellusys. He joined  Cellusys in July, 2017, he has worked as a telecom signalling training contractor
    Developed and taught many SS7 and related signalling courses for Bellcore (Telcordia Technologies) in the 1990s
    Early protocols were X.25, BX.25, SS7 as a Resident Visitor to Bellcore
    Technical support manager
    Central office maintenance
    Phone installation, pole climbing, coin phone repair (long, long time ago)

  • VP of Business Development LATAM, TMTID

    BBernardo Fonseca is VP of Business Development LATAM at TMTID and a seasoned commercial and operations leader with over 20 years of global telecom experience. He began his career at Vodafone in 2001, building strong expertise across Wholesale Voice, Marketing, and Procurement at group level in multiple markets. In 2015, he co-founded a distributor serving mobile operators and handset manufacturers in Colombia.

    After returning to Europe, he joined Go4Mobility, where he scaled international A2P SMS operations and launched Voice DIDs and Transit business lines. Known for his energy and results-driven leadership, Bernardo brings practical insights and real-world frameworks to his masterclass.

  • GTM Strategy Lead for WhatsApp and RCS, Infobip

    Hrvoje Zorko drives go-to-market strategy for WhatsApp and RCS at Infobip, supporting enterprises and partners across EMEA as they shape the future of conversational engagement. With nearly a decade in business messaging—and direct experience with the WhatsApp Business Platform since its launch in 2018—he has helped countless brands design, deploy, and scale impactful messaging solutions.

    His work focuses on transforming technology into tangible business outcomes: stronger customer relationships, new revenue streams, and smarter digital journeys. Through strategic GTM planning, coordinated execution, and close collaboration with regional teams, Hrvoje ensures that innovation leads to measurable success.

    In this masterclass, Hrvoje will share practical learnings from real projects, including what actually works when building on the WhatsApp Business Platform.

  • Digital Marketing Consultant & SEO Expert

    Digital marketing consultant with extensive experience from entrepreneurial environments to multinational organizations. Combines frontline expertise across mainstream advertising platforms with end-to-end growth leadership from wireframe phase to seamless multi-channel campaign orchestration.

    Managed cross-functional teams across the full digital marketing stack; paid performance, SEO, CRM, content, and analytics. Delivering measurable results., setting clear KPIs and ensuring consistent, scalable execution.

  • Product Manager, A1 International Business

    Ivana Tošović is a Product Manager shaping the future of global connectivity at A1 International Business. With nearly two decades of experience, she has played a key role in advancing roaming, IPX, and interconnect solutions—empowering operators worldwide to deliver seamless international communication.

    A graduate of the Faculty of Electrical Engineering, Ivana blends deep technical knowledge with a strategic business mindset. Her focus lies in turning emerging technologies into real commercial opportunities, improving customer experience while unlocking new revenue streams for telecom operators.

    In the masterclass, Ivana brings clarity to complex topics, offering practical insights into the evolution of mobility, next-generation connectivity, and the global infrastructure powering communication across borders.

  • Telecoms Consultant

    Zacharias Tzamargias is a seasoned telecom professional whose curiosity and passion for the industry remain as sharp as on his very first day. With more than 20 years of experience, he has built his career across operational and commercial roles, navigating telecom landscapes on two continents and across three countries.

    His journey spans an impressive range of organizations—from FNOs, MNOs, and MVNOs to Wholesale Carriers and fast-moving CPaaS startups. Based in Dubai, UAE, Zacharias has recently advised a SIP trunking startup and a CPaaS unicorn, bringing clarity and direction to complex, high-growth environments.

    In the masterclass, Zacharias shares perspective earned through global exposure and hands-on execution, translating real market experience into practical insights, strategic thinking, and lessons drawn from the evolving realities of the telecom world.