AI & Messaging Marathon
Are you ready to explore the future of telecom through the lens of Artificial Intelligence? From automation to analytics, AI is reshaping the messaging ecosystem, and we’re here to decode it.
Welcome to the AI & Messaging Marathon.
Business Messaging Academy proudly presents the AI & Messaging Marathon, a brand-new, virtual event dedicated to the transformative power of AI in telecom. This unique course is designed to guide you through the latest advancements, challenges, and innovations at the intersection of AI and messaging, led by industry experts who live and breathe telecom evolution.
Course Overview
We’ll uncover how AI is revolutionizing messaging platforms, driving smarter routing, improving fraud detection, enabling hyper-personalized communication, and more. You’ll hear from companies at the forefront of telecom innovation, sharing insights, solutions, and use cases to help you stay competitive in a fast-evolving landscape.
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June 3 & June 5, 2025
Each day includes 3 live sessions via Zoom, each 1 hour long (45 min session + 15 min Q&A).
That’s 5 powerful sessions packed with knowledge, inspiration, and real-world strategies to implement in your business. -
Andrey Anikin
CEO at Alaris LabsVikram Aggarwal
Vise President at DoveSoftVagelis Antoniadis
CEO at Cytech Mobile LTDIlia Karpov
CTO at afina DMPAli Hayek
CPaaS Product and Sales ManagerZaffar Owais Andrabi
CEO at Almuqeet Systems -
Completely FREE!
Yes, registration is 100% free! Just sign up, join the sessions live, and learn directly from the AI pioneers in telecom.Don’t miss your chance to be part of the conversation shaping the next era of messaging.
Spots are limited. Register now and secure your front-row seat to the AI transformation.
Marathon Agenda
Lesson 1.
AI for a Software Vendor:
a Magic Pill or a Deadly Poison?
Date: Tuesday – June 3
Duration: 14:00 – 14:45 CET
Tutor: Andrey Anikin, CEO at Alaris Labs
Topics
AI in Messaging & Voice Software Solutions
Will AI Replace Marketers & Tech Support Marketers?
Hard Times Create Strong Devs, Strong Devs Create AI….
Is It Possible to Master AI Without Becoming Its Slave?
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Lesson 2.
Revolutionising Communication:
Leveraging AI in Messaging for
Enhanced Customer Experience
Date: Tuesday – June 3
Duration: 15:00 – 15:45 CET
Tutor: Vikram Aggarwal – Vise President at DoveSoft
Topics
AI-Powered Messaging Tools: Exploring how tools like Zendesk AI automate customer service and enable 24/7 support
Personalisation Strategies: Using AI to tailor customer experiences across various communication channels
Real-Time Analytics: Enhancing support and insights through AI-driven performance and interaction analysis
Future of AI in Messaging: Key trends and innovations, including AI tool integration for seamless communication.
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Lesson 3.
The Power of Agents:
Revolutionizing Our Platform’s Intelligence
Date: Tuesday – June 3
Duration: 16:00 – 16:45 CET
Tutor: Vagelis Antoniadis, CEO at Cytech Mobile LTD
Topics
Laying the Foundation: Our Journey Through BI and ML
The Rise of Agentic AI: Understanding Autonomous Systems
Building the Future: Key Agentic Components Of Messaging Platforms
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Lesson 5.
Breaking Human Barriers with Business Messaging and Artificial Intelligence Abilities
Date: Thursday – June 5
Duration: 15:00 – 15:45 CET
Tutor: Ali Hayek – CPaaS Product and Sales Manager
Topics
AI & Messaging Evolution: From Basic Automation to Context‑aware Conversations across All Industries.
Human Intelligence, Augmented: AI empowers Teams to Work Smarter, Respond Faster, and Nurture Relationships.
Integrated, Not Isolated: AI + CPaaS Layer onto ERP/CRM/Support Systems for Seamless, Real‑time Engagement.
Future of Messaging: Toward Hybrid Journeys and Agentic Systems that Act, Decide, and Learn.
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Lesson 6.
AI-Powered Messaging Platforms :
Transforming SMS & CPaaS
Date: Thursday – June 5
Duration: 16:00 – 16:45 CET
Tutor: Zaffar Owais Andrabi – CEO at Almuqeet Systems
Topics
Introduction to CPaaS & SMS Messaging
Where AI Comes Into Play
Advantages of AI in Messaging Platforms
Challenges & Limitations
Language & Cultural Barriers
Lesson 4.
Emerging AI Trends & Their Applications in Telecom:
Multi-Agent Systems, Memory Architectures, and Graph Reasoning
Date: Thursday – June 5
Duration: 14:00 – 14:45 CET
Tutor: Ilia Karpov – CTO at afina DMP
Topics
An overview of modern AI trends
Memory Mechanisms in LLMs (incl. approaches: Short-term Memory, Long-term Memory, PEFT)
Applications for Telecom Operators
Hyper-Personalized Customer Communication
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Book Now for the Platform(s) you are interested in!
Reserve your seat for one or more presentations. You will receive the ZOOM invitation(s) refer to the platform(s) registered.
Every company can register up to 5 trainees.
Reserve your spot and unlock the potential of SMS for your business. Register and take the first step towards mastering the world of
Wholesale & Enterprise Business Messaging Platforms.
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